Shipping policy
1. Order Processing & Dispatch
- Orders are processed within 1-2 business days (except weekends & holidays) and shipped promptly.
- We partner with trusted shipping carriers to ensure your goodies get to you quickly.
2. Shipping Times
- Shipping times depend on the country you're ordering from, you can find the current shipping times and fees on our product pages.
3. Delivery Confirmation & Responsibility
- Once our shipping partner marks your package as “Delivered,” consider it officially in your hands.
- At that point, any issues with the package - like misdelivery or loss - are handled directly with the carrier, not us.
- If you experience any hiccups after delivery confirmation, please reach out to the carrier first, and we're here to help guide you through the process.
4. Lost or Damaged Packages
- We’re committed to ensuring you receive your order in tip-top shape.
- However, if the tracking shows “Delivered” and something goes awry, please contact your carrier immediately for further investigation.
- We’ll be happy to offer advice or support where we can, but please note that our liability ends once the package is marked as delivered.
5. Customer Support
Got questions or need help? Hit us up anytime! Our friendly team is always ready to assist you with tracking updates or any shipping concerns.